Frequently Asked Questions
Find answers about shopping, brands, orders, shipping, returns, accounts and other common questions about The BOBSA Shop.
What is The BOBSA Shop?
The BOBSA Shop is an online marketplace that brings together beauty, hair, cosmetics, accessories and personal-care products from businesses across the BOBSA network.
Which brands can I shop?
The marketplace currently includes brands such as The Collection Hair, U Go Girl Braid Hair and Black Skin Cosmetics. Additional brands and products may be added as the marketplace grows.
What types of products are available?
Products may include human hair, extensions, braiding hair, wigs, hair-care products, cosmetics, skin-care products and beauty accessories. Availability varies by brand and product line.
How do I place an order?
Add the products you want to your cart, review your selections, and continue to checkout. Before submitting the order, verify the product, quantity, color or other options, billing information, shipping address and contact information.
Can I create an account?
Yes. A customer account can be used to access account information and manage available order-related details through the My Account area.
What payment methods are accepted?
Available payment methods are shown during checkout. Payment information is processed through the payment options enabled on The BOBSA Shop at the time of purchase.
How does shipping work?
Shipping options and any applicable charges are shown during checkout. Delivery time can vary based on the products ordered, destination and carrier. Once a package has been transferred to the carrier, carrier delays and delivery issues may be outside the control of The BOBSA Shop.
How can I track my order?
When tracking information is available, it may be provided with your order details or shipping notification. Use the carrier tracking information to follow the package after shipment.
Can I change or cancel an order after it is placed?
Contact us as soon as possible if you notice a problem with an order. Once an order has entered processing or shipping, changes or cancellation may no longer be possible.
What is the return or refund policy?
Return eligibility depends on the product and the applicable store policy. Beauty, cosmetic and hair products may have restrictions once opened, worn, altered, installed, colored, washed or otherwise used. Review the Return Policy before ordering.
What should I do if my order arrives damaged or incorrect?
Contact The BOBSA Shop promptly and provide your order information along with clear photos of the item and packaging when applicable. The issue can then be reviewed for the appropriate resolution under the store policy.
What if I entered the wrong shipping address?
Contact us immediately. Customers are responsible for reviewing shipping information before checkout, and an address may not be changeable once the order has entered processing or has shipped.
Are products sold directly by BOBSA?
The BOBSA Shop is a marketplace featuring products from participating brands within the BOBSA network. Product details, specifications and brand information are presented for the individual products offered in the marketplace.
How is my personal information used?
Personal information may be used to provide the website experience, manage account access, process orders and payments, provide customer service, and support related store functions. For more information, review the Privacy Policy.
How can I contact The BOBSA Shop?
Use the Contact Us page for questions about an order, product, account or other marketplace-related issue.
Still Have a Question?
Contact The BOBSA Shop for help with an order, product, account or marketplace question.