Return Policy

Return eligibility may vary by product, brand, or participating seller. Unless a product page or seller policy states otherwise, items must generally be returned in their original condition, unused, unworn, unopened where applicable, and with original packaging and tags. For hygiene and safety reasons, certain beauty, cosmetic, hair, and personal-care products may not be eligible for return once opened or used. Customers should review the product-specific return information before purchasing.

To request a return, contact The BOBSA Shop through the contact information provided on bobsa.us and include your order number, the item you wish to return, and the reason for the request. If the item is fulfilled by a participating brand or seller, your request may be routed to that seller for review and processing. Do not send a return without receiving return instructions first, because the correct return address may vary by seller or fulfillment location.

Items that may be non-returnable include opened or used cosmetics and personal-care products, clearance or final-sale items, gift cards, customized or personalized products, and products restricted for health, hygiene, or safety reasons. Additional exclusions may apply when clearly disclosed on the product page or by the applicable seller. Nothing in this policy limits any return or refund rights that cannot legally be excluded.

If your order arrives damaged, defective, or incorrect, contact The BOBSA Shop as soon as reasonably possible and provide the order number along with clear details and, when helpful, photographs of the issue. We will work with the applicable brand, seller, carrier, or fulfillment provider to determine the appropriate resolution, which may include replacement, return instructions, or a refund depending on the circumstances.

Approved refunds are issued to the original payment method unless another method is required or agreed upon. Processing time can vary depending on the seller, payment provider, and financial institution. Original shipping charges and return shipping costs may be non-refundable unless the return results from an error, damage, defect, or another circumstance where the applicable seller agrees to cover those costs. Any product-specific or seller-specific refund terms shown at the time of purchase will also apply.